:root{--blue:#376af5;--blue-light:#eef3ff;--text:#273348;--muted:#8c97a8;--line:#e9edf3;--bg:#f6f8fc}*{box-sizing:border-box}body{margin:0;font:14px/1.6 -apple-system,BlinkMacSystemFont,'Segoe UI','Microsoft YaHei',sans-serif;color:var(--text);background:var(--bg)}button,input,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--line);border-radius:7px;padding:8px 14px;background:white;color:#637087;transition:background .15s,border-color .15s}button:hover:not(:disabled){background:#f2f5fb;border-color:#c7d5ed}button:disabled{opacity:.42;cursor:not-allowed}button.primary,.login-panel form button{color:white;background:var(--blue);border-color:var(--blue)}button.primary:hover:not(:disabled),.login-panel form button:hover{background:#2857db}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid #c8d7ff;outline-offset:2px}input,textarea{min-width:0;outline:none}input{border:1px solid var(--line);border-radius:7px;padding:12px;background:#fafbfd}textarea{resize:none;border:0;width:100%;background:transparent;outline:none!important;line-height:1.8}i{display:inline-block;width:6px;height:6px;background:#27b68a;border-radius:50%}small{font-size:11px;color:var(--muted)}[hidden]{display:none!important}.brand-icon{display:inline-grid;place-items:center;background:var(--blue);border-radius:11px;color:white;width:36px;height:36px;font-size:19px;font-weight:600;flex-shrink:0;box-shadow:0 4px 12px #376af522}.wordmark{display:flex;align-items:center;gap:12px;font-size:23px;font-weight:650}.wordmark>span{font-size:12px;font-weight:400;opacity:.55;margin-left:3px}.eyebrow{font-size:10px;letter-spacing:2px;color:#93a7d1}#desk{display:flex;height:100dvh;overflow:hidden}.rail{width:76px;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;padding:22px 10px;gap:13px;flex-shrink:0}.rail>.brand-icon{margin-bottom:20px}.rail-item{display:flex;flex-direction:column;align-items:center;gap:3px;width:54px;border:0;background:transparent;font-size:10px;padding:9px 0;border-radius:9px;color:#8a97ac}.rail-item>span{font-size:24px;line-height:1.2}.rail-item.active{background:var(--blue-light);color:var(--blue)}.rail-bottom{margin-top:auto;display:flex;flex-direction:column;align-items:center;gap:12px}.mini-avatar{width:32px;height:32px;background:#edf2ff;color:var(--blue);display:grid;place-items:center;border-radius:50%;font-weight:600}#logout{font-size:10px;padding:4px 5px;border:0}.desk-content{flex:1;min-width:0}.topbar{height:70px;background:white;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 26px}.topbar strong{font-size:17px;font-weight:600}.top-sub{font-size:11px;color:#a2acbc;margin-left:18px}.top-right{display:flex;gap:22px;align-items:center;font-size:12px}.connection{color:#8393a3;display:flex;align-items:center;gap:7px}#identity{padding:5px 12px;border-left:1px solid var(--line);color:#65748c}.workspace{display:grid;grid-template-columns:290px minmax(320px,1fr) 260px;height:calc(100dvh - 70px)}.conversation-pane{border-right:1px solid var(--line);background:white;min-height:0;display:flex;flex-direction:column;padding-top:23px}.list-heading{display:flex;align-items:center;gap:8px;padding:0 20px}.list-heading strong{font-size:15px;font-weight:600}.list-heading>span{background:#f0f3f8;color:#94a0b0;border-radius:5px;min-width:22px;text-align:center;font-size:10px;padding:1px 4px}.search-wrap{margin:20px 18px 14px;display:flex;align-items:center;gap:7px;background:#f5f7fa;border-radius:7px;padding:0 12px;color:#9ca6b6}.search-wrap>span{font-size:24px}.search-wrap input{background:transparent;border:0;padding:9px 0;width:100%;font-size:12px}.filter-tabs{display:flex;gap:18px;border-bottom:1px solid var(--line);padding:0 20px}.filter-tabs button{padding:9px 0 12px;border:0;border-radius:0;background:transparent;font-size:12px;position:relative}.filter-tabs button.active{color:var(--blue);font-weight:600}.filter-tabs button.active:after{content:'';height:3px;border-radius:3px;background:var(--blue);position:absolute;bottom:-1px;left:0;right:0}.filter-tabs b{font-weight:400;font-size:10px;background:#eef3ff;padding:0 4px;border-radius:3px;margin-left:2px}#list{flex:1;overflow-y:auto;padding:7px}.chatItem{width:100%;padding:16px 12px;display:flex;align-items:center;gap:11px;text-align:left;border:1px solid transparent;border-radius:8px;background:white;margin-bottom:3px}.chatItem:hover:not(:disabled){background:#f7f9fd;border-color:transparent}.chatItem.active{background:#eef3ff;border-color:#e2eaff}.avatar{width:38px;height:38px;display:grid;place-items:center;background:#eaf0fb;color:#7291c7;border-radius:11px;flex-shrink:0;font-size:13px}.chatItem:nth-child(3n) .avatar{background:#e9f5f1;color:#71a795}.chat-summary{min-width:0;flex:1}.chat-summary strong{font-size:12px;font-weight:600;display:block}.chat-summary small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:5px;font-size:11px}.chat-meta{align-self:stretch;display:flex;flex-direction:column;align-items:flex-end;justify-content:space-between;font-size:9px;color:#aab3c2}.unread{background:#ff8269;color:white;border-radius:9px;min-width:16px;text-align:center;font-size:9px;padding:0 4px}.sidebar-footer{border-top:1px solid var(--line);padding:13px 20px;color:#9aa6b7;font-size:10px}.sidebar-footer i{margin-right:6px;background:#9fc4b5}.list-empty{text-align:center;padding:55px 10px;color:#a2acbc;font-size:12px}.main{min-width:0;min-height:0;display:flex;flex-direction:column;background:#fff}.actions{height:82px;padding:18px 26px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px;flex-shrink:0}.chat-heading{display:flex;gap:12px;align-items:center;min-width:0}.chat-heading strong{font-weight:600;font-size:14px;overflow-wrap:anywhere}.chat-heading small{display:block;margin-top:3px;font-size:10px}.action-buttons{display:flex;gap:7px;flex-shrink:0}.action-buttons button{font-size:11px;padding:6px 10px}.messages{flex:1;min-height:0;overflow:auto;background:#f8f9fc;padding:26px 30px}.empty-state{height:100%;min-height:240px;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#a4adbc;text-align:center}.empty-icon{background:linear-gradient(145deg,#e4ecff,#f1f5ff);color:#9eb7f4;width:84px;height:75px;display:grid;place-items:center;border-radius:22px;font-size:44px;position:relative}.empty-icon span{font-size:20px;position:absolute;right:-9px;top:-9px;color:#bacbf5}.empty-state h2{font-size:17px;font-weight:500;color:#7d8a9f;margin:24px 0 8px}.empty-state p{font-size:12px;line-height:1.9;margin:0}.empty-steps{display:flex;gap:18px;margin-top:30px;color:#aeb7c6;font-size:10px}.message-row{display:flex;gap:10px;margin-bottom:23px;align-items:flex-start}.message-row.mine{flex-direction:row-reverse}.message-row>.avatar{height:30px;width:30px;border-radius:9px;font-size:10px}.message-content{max-width:76%;min-width:0}.message-label{font-size:10px;color:#a0aabd;margin-bottom:6px}.mine .message-label{text-align:right}.bubble{padding:11px 14px;background:white;border:1px solid #e8edf5;box-shadow:0 2px 4px #273a5403;border-radius:2px 10px 10px;color:#3f4b60;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.mine .bubble{background:#eaf0ff;border-color:#dfe8ff;border-radius:10px 2px 10px 10px;color:#3e5489}.system-note{text-align:center;font-size:10px;color:#a8b1bf;padding:10px 0 20px}.composer{border-top:1px solid var(--line);padding:12px 22px 15px;background:white;flex-shrink:0}.composer-toolbar{display:flex;justify-content:space-between;align-items:center;font-size:11px;color:#74839c;margin-bottom:10px}.composer-toolbar small{font-size:10px;color:#b0b9c7}#send{display:block;margin:0;padding:0}#text{min-height:72px;padding:0;color:#43506a;font-size:13px}#text::placeholder{color:#b2bac8}#text:disabled{background:transparent}.composer-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:4px}.composer-bottom>span{font-size:10px;color:#b1b9c7}.composer-bottom button{padding:7px 19px;font-size:12px}.composer-bottom button>span{margin-left:10px}.details-pane{background:white;border-left:1px solid var(--line);overflow:auto;min-height:0}.details-title{height:57px;padding:18px 20px;border-bottom:1px solid var(--line);font-size:12px;font-weight:600}.customer-profile{display:flex;align-items:center;flex-direction:column;padding:25px 20px 24px}.profile-avatar{width:58px;height:58px;background:#edf2ff;color:#6e91d1;border-radius:18px;display:grid;place-items:center;font-size:22px;margin-bottom:13px}.customer-profile strong{font-size:13px;font-weight:600}.customer-profile>span{font-size:10px;color:#9ba8bb;padding:2px 8px;background:#f4f6fa;border-radius:4px;margin-top:7px}.detail-section{margin:0 20px;padding:18px 0;border-top:1px solid var(--line)}.detail-section h3{margin:0 0 17px;font-size:12px;font-weight:600}.detail-section h3 small{font-size:9px;font-weight:400;margin-left:6px}.detail-section dl{display:grid;grid-template-columns:72px 1fr;gap:13px 3px;margin:0;font-size:11px}.detail-section dt{color:#9ba7b9}.detail-section dd{margin:0;color:#69788f;text-align:right;font-size:10px;overflow-wrap:anywhere}.quick-replies{display:grid;gap:7px}.quick-replies button{display:flex;justify-content:space-between;background:#f7f9fc;border:0;font-size:11px;text-align:left;padding:10px;color:#7a8ba4}.quick-replies button span{color:#b5c2d5}.detail-tip{margin:0 20px 20px;border-radius:8px;background:#f4f7fd;color:#8a9ab5;font-size:10px;padding:12px}.detail-tip b{font-weight:500;color:#7791bd}.detail-tip p{margin:6px 0 0;line-height:1.8}.error:empty{display:none}.error:not(:empty){position:fixed;bottom:22px;left:50%;transform:translateX(-50%);padding:12px 22px;border:1px solid #f3d4cd;border-radius:8px;background:#fff4f1;color:#a74f3d;box-shadow:0 7px 30px #243b5414;z-index:10;max-width:90%;font-size:12px}
/* Sign in */
#login{display:grid;grid-template-columns:1.1fr 1fr;max-width:1040px;min-height:620px;margin:8vh auto;background:white;border:1px solid #e4eaf6;box-shadow:0 25px 90px #31578d0c;border-radius:18px;overflow:hidden}.login-story{padding:45px;background:radial-gradient(ellipse at 20% 100%,#2e65cb 0,transparent 65%),#173a7c;color:white;display:flex;flex-direction:column;justify-content:space-between}.login-story .brand-icon{background:#ffffff23;box-shadow:none}.login-story .wordmark>span{color:#ccdafa}.login-story h1{font-size:38px;font-weight:550;line-height:1.6;letter-spacing:2px;margin:15px 0}.login-story p{font-size:13px;color:#a7bfe9;line-height:2}.story-pills{display:flex;gap:10px;margin-top:24px}.story-pills span{border:1px solid #ffffff20;color:#a9c5f2;padding:4px 8px;border-radius:5px;font-size:10px}.story-footer{font-size:10px;letter-spacing:1px;color:#91acda}.story-footer span{display:block;margin-top:8px;font-size:10px;color:#779acd}.login-panel{padding:88px 52px}.login-panel .eyebrow{color:#9babca}.login-panel h2{font-size:26px;font-weight:600;margin:15px 0 8px}.login-panel>p{font-size:12px;color:#9ba5b6;margin-bottom:35px}.login-panel form{display:grid;gap:22px}.login-panel label{font-size:12px;color:#718097}.login-panel input{display:block;width:100%;margin-top:9px;font-size:13px}.login-panel form button{padding:13px;text-align:left;margin-top:6px;font-size:13px}.login-panel form button span{float:right}.login-note{font-size:10px;color:#a2aec1;margin-top:25px}.login-note i{margin-right:5px}
/* Customer conversation */
.customer-layout{max-width:1040px;margin:6vh auto;display:grid;grid-template-columns:320px 1fr;gap:64px;padding:24px}.customer-intro{padding-top:12px}.customer-intro .wordmark{margin-bottom:58px}.customer-intro .eyebrow{font-size:9px}.customer-intro h1{font-size:41px;font-weight:550;line-height:1.45;letter-spacing:2px;margin:19px 0}.customer-intro>p{font-size:13px;color:#95a0b3;line-height:2}.intro-line{height:1px;background:#e3e9f2;margin:34px 0}.service-feature{display:flex;gap:15px;align-items:center;margin:23px 0}.service-feature>span{background:#eaf0ff;color:#89a5e0;border-radius:10px;padding:5px 11px;font-size:22px}.service-feature strong{font-size:12px;font-weight:500;color:#708099}.service-feature small{display:block;font-size:11px;margin-top:3px;color:#a4aebe}.card{min-width:0;border:1px solid #e3e9f3;border-radius:16px;overflow:hidden;background:white;box-shadow:0 16px 65px #284c7b0a;display:flex;flex-direction:column;height:76vh;min-height:560px;max-height:850px}.customer-header{display:flex;align-items:center;gap:12px;padding:20px 24px;border-bottom:1px solid var(--line)}.customer-header>div{flex:1;min-width:0}.customer-header strong{display:block;font-size:14px;font-weight:600}.customer-header small{display:block;font-size:10px;margin-top:3px}.customer-header button{font-size:10px;padding:5px 9px}.notice{background:#fffaf0;color:#b6a478;padding:8px 20px;text-align:center;font-size:10px}.customer-footer{text-align:center;color:#b5bdcc;font-size:9px;padding:9px;border-top:1px solid #f1f3f7}.card .messages{padding:24px}.welcome-card{margin:0 auto 24px;padding:20px;text-align:left;border:1px solid #e5ebf7;background:white;border-radius:12px;max-width:400px;color:#6b7e9d}.welcome-card strong{font-size:15px;font-weight:550;color:#536c94}.welcome-card p{font-size:12px;margin:8px 0 0;line-height:1.9}.welcome-card>small{display:block;margin-top:15px;font-size:10px;color:#adb8ca}
@media(min-width:1600px){.workspace{grid-template-columns:320px minmax(320px,1fr) 290px}.messages{padding:32px 50px}}@media(max-width:1180px){.details-pane{display:none}.workspace{grid-template-columns:270px minmax(0,1fr)}.top-sub{display:none}}@media(max-width:780px){#login{margin:20px;grid-template-columns:1fr;min-height:0}.login-story{padding:28px;gap:25px}.login-story h1{font-size:27px;line-height:1.3;margin:10px 0}.login-story .eyebrow,.login-story p,.story-footer,.story-pills{display:none}.login-panel{padding:32px}.rail{width:56px;padding:18px 4px}.rail>.brand-icon{width:32px;height:32px}.rail-item{width:44px}.topbar{padding:0 15px}.top-right{gap:7px}.topbar strong{font-size:14px}#identity{font-size:10px;padding:0 5px}.connection{font-size:9px}.workspace{grid-template-columns:220px minmax(0,1fr)}.actions{height:auto;min-height:82px;padding:15px;flex-wrap:wrap}.messages{padding:20px 15px}.action-buttons{margin-left:auto}.composer{padding:12px 15px}.composer-toolbar small{display:none}.empty-steps{display:none}.customer-layout{grid-template-columns:1fr;max-width:660px;margin:0 auto;padding:14px;gap:14px}.customer-intro{padding-top:0}.customer-intro .wordmark{margin:0;font-size:18px}.customer-intro>:not(.wordmark){display:none}.card{height:calc(100dvh - 90px);min-height:380px;border-radius:12px}.customer-header{padding:16px}.card .messages{padding:18px}}@media(max-width:540px){.rail{width:46px}.rail-item{width:36px;font-size:9px}.rail-item>span{font-size:20px}.workspace{grid-template-columns:145px minmax(0,1fr)}.topbar{height:60px}.workspace{height:calc(100dvh - 60px)}.connection{display:none}.list-heading{padding:0 10px;font-size:12px}.list-heading strong{font-size:13px}.conversation-pane{padding-top:18px}.search-wrap{margin:15px 8px 10px;padding:0 7px}.search-wrap input{font-size:10px}.filter-tabs{gap:10px;padding:0 10px}.filter-tabs button{font-size:10px}.chatItem{padding:12px 6px;gap:7px}.chatItem .avatar{width:27px;height:27px;font-size:10px;border-radius:8px}.chat-summary strong{font-size:10px}.chat-summary small{font-size:9px}.chat-meta{display:none}.sidebar-footer{font-size:9px;padding:10px}.chat-heading .avatar{display:none}.chat-heading strong{font-size:12px}.actions{padding:12px 10px}.action-buttons{gap:4px}.action-buttons button{font-size:9px;padding:5px 7px}.empty-state h2{font-size:13px}.empty-state p{font-size:10px}.empty-icon{width:62px;height:58px;font-size:30px}.message-row{gap:6px}.message-row>.avatar{display:none}.message-content{max-width:94%}.composer{padding:10px}.bubble{font-size:12px;padding:9px}.customer-layout .message-row>.avatar{display:grid}.customer-layout .message-content{max-width:80%}}
/* Translation */
.translated-text{font-size:11px;color:#7b8da8;margin-top:7px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;border-left:2px solid #d8e3fa;padding-left:8px}.translated-text:empty{display:none}.translate-message{font-size:10px;color:#698bd3;padding:2px 7px;margin-top:7px;border:0;background:#edf2fc}.translation-disclosure{font-size:10px;color:#9ba7bb;line-height:1.9;margin:12px 0}.detail-section #customerLanguageLabel{font-size:12px;color:#527bcc}dialog{border:1px solid #e2e9f5;border-radius:16px;padding:30px;max-width:440px;width:calc(100% - 36px);box-shadow:0 20px 80px #17315420;color:#354765}dialog::backdrop{background:#162a4d66;backdrop-filter:blur(3px)}dialog h2{font-size:22px;margin:0 0 10px}dialog>p{font-size:12px;color:#8695ad}dialog select{font:inherit;width:100%;padding:12px;margin:15px 0;border:1px solid #dce5f5;border-radius:8px;background:white;color:#45608c}dialog button{width:100%;margin-top:8px}.customer-header{flex-wrap:wrap}.customer-header #chooseLanguage{font-size:10px;padding:5px 7px}#customerLanguageLabel{display:block}
/* Direct customer conversation */
body[data-mode="customer"] .customer-layout{display:block;max-width:900px;margin:0 auto;padding:20px;height:100dvh}
body[data-mode="customer"] .card{height:100%;max-height:none;min-height:0;width:100%}
@media(max-width:780px){body[data-mode="customer"] .customer-layout{padding:0;max-width:none}body[data-mode="customer"] .card{border:0;border-radius:0;height:100dvh;min-height:0}}
.attach-image{margin-left:auto;background:#f1f5ff;color:#6689d2;border:0;padding:4px 9px;font-size:11px;white-space:nowrap}.composer-toolbar{gap:12px}.chat-image{display:block;width:auto;max-width:100%;max-height:260px;object-fit:contain;border-radius:6px;cursor:zoom-in;min-width:70px}.bubble:has(.chat-image){padding:6px}.image-dialog{max-width:600px}.image-preview{display:block;max-width:100%;max-height:48vh;object-fit:contain;margin:auto}.image-actions{display:flex;gap:12px}.image-actions button{width:auto;flex:1}.image-info{font-size:11px;color:#94a2b9;overflow-wrap:anywhere}.image-viewer{width:auto;max-width:95vw;max-height:94dvh;overflow:auto;padding:15px}.image-viewer img{display:block;max-width:85vw;max-height:75dvh;object-fit:contain;margin:12px auto}.image-viewer a{display:block;font-size:12px;color:#376af5;text-align:center;padding:8px}.image-viewer .viewer-close{width:auto;display:block;margin-left:auto;font-size:11px}.customer-header #new{white-space:nowrap}@media(max-width:540px){.chat-image{max-height:190px}.attach-image{font-size:10px;padding:4px 6px}.composer-toolbar{flex-wrap:wrap}}
.customer-memory label{display:block;font-size:10px;color:#98a5b9;margin:12px 0}.customer-memory input,.customer-memory textarea{display:block;width:100%;font:inherit;font-size:11px;margin-top:6px;padding:9px;border:1px solid #e3eaf5;border-radius:6px;background:#fafcff;color:#586c8b;resize:vertical}.customer-memory button{font-size:10px;padding:5px 10px;color:#4978d0;background:#eff4ff;border:0}.customer-memory #saveCustomerStatus{display:block;font-size:10px;margin:7px 0}.visitor-id{font-size:10px;letter-spacing:1px;color:#8c9fbd;background:#f2f6fd;padding:8px;border-radius:5px}.visit-details{margin-top:16px!important}.visit-time{font-size:10px;color:#a2afc1;padding:3px 0}.history-chat{width:100%;font-size:10px;display:block;text-align:left;padding:9px;margin-bottom:7px;background:#f8faff;border:1px solid #eaf0fa;color:#8497b7}.history-chat.current{border-color:#a7beef;color:#537ecd}.history-chat small{font-size:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%;margin-top:4px}#profileToggle,#profileClose{display:none}.details-title{display:flex;justify-content:space-between;align-items:center}#profileClose{border:0;padding:0 5px;background:transparent;font-size:18px}.details-pane{min-width:0}@media(max-width:1180px){#profileToggle,#profileClose{display:inline-block}.details-pane.mobile-open{display:block;position:absolute;right:0;top:70px;bottom:0;width:300px;z-index:6;box-shadow:-10px 0 40px #293e651a;border-left:1px solid #dde6f5}.workspace{position:relative}.details-pane.mobile-open{top:0}}@media(max-width:540px){.details-pane.mobile-open{width:min(300px,calc(100vw - 46px))}}
/* Standalone quick replies */
.workspace{grid-template-columns:260px minmax(280px,1fr) 205px 245px}.reply-sidebar{background:#fff;border-left:1px solid var(--line);padding:22px 16px;overflow:auto;min-height:0}.reply-section h3{font-size:13px;margin:0 0 18px;font-weight:600}.reply-section h3 small{display:block;font-size:10px;font-weight:400;margin-top:7px}.reply-sidebar .quick-replies{gap:10px}.reply-sidebar .quick-replies button{padding:12px 10px}.reply-hint{font-size:10px;line-height:1.9;color:#a4b0c3;margin-top:20px}@media(min-width:1600px){.workspace{grid-template-columns:300px minmax(320px,1fr) 220px 280px}}@media(max-width:1180px){.workspace{grid-template-columns:240px minmax(280px,1fr) 190px}}@media(max-width:850px){.workspace{grid-template-columns:190px minmax(0,1fr);grid-template-rows:minmax(0,1fr) auto}.conversation-pane{grid-row:1 / 3}.main{grid-column:2;grid-row:1}.reply-sidebar{grid-column:2;grid-row:2;border-top:1px solid var(--line);border-left:0;padding:10px 12px;max-height:140px}.reply-section h3{font-size:11px;margin:0 0 8px}.reply-section h3 small,.reply-hint{display:none}.reply-sidebar .quick-replies{display:flex;flex-wrap:wrap;gap:6px}.reply-sidebar .quick-replies button{font-size:10px;padding:6px 9px;gap:9px}.reply-sidebar .quick-replies button span{display:none}}@media(max-width:540px){.workspace{grid-template-columns:140px minmax(0,1fr)}.reply-sidebar{padding:8px}.reply-sidebar .quick-replies{gap:5px}}
/* Collapsible side panels */
#chatWorkspace{--list-width:260px;--reply-width:205px;--profile-width:245px;grid-template-columns:var(--list-width) minmax(0,1fr) var(--reply-width) var(--profile-width)}.panel-toggle{font-size:16px;padding:5px 9px;flex-shrink:0;border:1px solid #e5ebf5;background:#f8faff;color:#7f97ba}.chat-heading{flex:1}.action-buttons{flex-wrap:wrap;justify-content:flex-end}#chatWorkspace.left-collapsed{--list-width:0px}#chatWorkspace.replies-collapsed{--reply-width:0px}#chatWorkspace.profile-collapsed{--profile-width:0px}#chatWorkspace.left-collapsed>.conversation-pane{display:none}#chatWorkspace.replies-collapsed>.reply-sidebar,#chatWorkspace.profile-collapsed>.details-pane{display:none}#chatWorkspace>.conversation-pane{grid-column:1}#chatWorkspace>.main{grid-column:2}#chatWorkspace>.reply-sidebar{grid-column:3}#chatWorkspace>.details-pane{grid-column:4}@media(min-width:1600px){#chatWorkspace{--list-width:300px;--reply-width:220px;--profile-width:280px}}@media(max-width:1180px){#chatWorkspace{--list-width:240px;--reply-width:190px;--profile-width:0px}#chatWorkspace>.details-pane.mobile-open{grid-column:auto}}@media(max-width:850px){#chatWorkspace{--list-width:190px;grid-template-columns:var(--list-width) minmax(0,1fr);grid-template-rows:minmax(0,1fr) auto}#chatWorkspace>.conversation-pane{grid-column:1;grid-row:1 / 3}#chatWorkspace>.main{grid-column:2;grid-row:1}#chatWorkspace>.reply-sidebar{grid-column:2;grid-row:2}#chatWorkspace.replies-collapsed{grid-template-rows:minmax(0,1fr) 0px}.actions{gap:8px}.chat-heading{flex-basis:90px}#toggleLeft,#toggleReplies,#toggleProfile{padding:4px 7px}}@media(max-width:540px){#chatWorkspace{--list-width:140px}.action-buttons{gap:4px}.actions{padding:10px 8px}}

.history-user-search{padding:12px 18px;border-bottom:1px solid var(--line);background:#fafcff}.history-user-search label{display:block;font-size:11px;color:#7a8ba4;margin-bottom:7px}.history-user-search input{width:100%;padding:9px;font-size:11px;background:white}.panel-toggle{font-size:11px;white-space:nowrap}.actions{height:auto;min-height:82px;flex-wrap:wrap}.action-buttons{flex-shrink:1}#profileToggle{display:none}

.phrases-dialog{width:min(880px,94vw);max-width:94vw;max-height:88dvh;padding:24px;border:1px solid var(--line);border-radius:14px;color:var(--text)}.phrases-dialog::backdrop{background:#18274160}.phrases-heading,.phrases-footer{display:flex;align-items:center;justify-content:space-between;gap:12px}.phrases-heading h2{font-size:19px;margin:0}.phrases-dialog p{color:#8c97a8;font-size:12px}.phrases-table-wrap{max-height:55dvh;overflow:auto;margin:20px 0}.phrases-table{width:100%;border-collapse:collapse}.phrases-table th{text-align:left;font-size:12px;padding:10px;background:#f5f8ff}.phrases-table td{padding:10px 6px;border-bottom:1px solid var(--line);vertical-align:top}.phrases-table input,.phrases-table textarea{width:100%;padding:10px;background:#fafcff;border:1px solid var(--line);border-radius:6px;font-size:12px}.phrases-table th:first-child{width:24%}.phrases-table th:last-child{width:65px}.phrases-table button{font-size:11px;padding:7px;color:#ac5960}.phrases-footer{flex-wrap:wrap}.phrases-footer span{font-size:11px;color:#6b83a6;flex:1}.phrases-dialog button{width:auto;margin:0}

#addressRows input,#addressRows select{width:100%;margin-bottom:8px;font-size:12px}#addressRows td:nth-child(2) input{font-family:monospace}#addressRows button{display:block;white-space:nowrap;margin-bottom:8px}

.conversation-actions{position:relative;flex-shrink:0}.conversation-actions>summary{list-style:none;cursor:pointer;border:1px solid #dce5f6;border-radius:8px;background:#f8faff;color:#5877ad;padding:9px 15px;font-size:12px;white-space:nowrap}.conversation-actions>summary::-webkit-details-marker{display:none}.conversation-actions>summary span{margin-left:14px}.conversation-actions[open]>summary{background:#edf3ff}.conversation-actions .action-buttons{position:absolute;right:0;top:calc(100% + 8px);width:230px;max-width:calc(100vw - 38px);max-height:65dvh;overflow:auto;z-index:12;display:flex;flex-direction:column;gap:5px;padding:10px;background:white;border:1px solid #e1e8f4;border-radius:12px;box-shadow:0 12px 40px #253f6a24}.conversation-actions .action-buttons button{width:100%;text-align:left;padding:10px 12px;font-size:12px;border:0;background:white;color:#657993}.conversation-actions .action-buttons button:hover:not(:disabled){background:#f0f5ff}.conversation-actions .action-buttons #close{color:#b75c64;border-top:1px solid var(--line);border-radius:0;margin-top:4px}.conversation-actions summary:focus-visible{outline:3px solid #c8d7ff}.phrase-search{width:100%;padding:8px 10px;font-size:11px;margin-bottom:14px}.actions{flex-wrap:nowrap}.chat-heading{min-width:0}.chat-heading>div{min-width:0}

/* Explicitly hide the menu when closed; flex layout must not override disclosure visibility. */
#conversationActions:not([open])>.action-buttons{display:none!important}#conversationActions[open]>.action-buttons{display:flex}

.visitor-online{color:#249b75!important}.chatItem.customer-online>.avatar{position:relative}.chatItem.customer-online>.avatar:after{content:"";position:absolute;bottom:-2px;right:-2px;width:9px;height:9px;background:#29b584;border:2px solid white;border-radius:50%}

.rules-dialog section{padding:18px 0;border-top:1px solid var(--line)}.rules-dialog textarea{display:block;width:100%;padding:12px;background:#fafcff;border:1px solid var(--line);border-radius:8px;margin-top:12px}.rules-dialog input[type=number]{width:100px;margin:0 6px}.rules-dialog input[type=checkbox]{accent-color:var(--blue)}

.settings-center{width:min(720px,94vw)}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:22px 0}.settings-grid section{border:1px solid var(--line);background:#f8faff;border-radius:10px;padding:18px}.settings-grid section button{font-size:14px;color:#376af5;background:white}.settings-grid section p{margin-bottom:0}.rule-numbers{display:flex;gap:16px;flex-wrap:wrap}.rules-dialog label{display:block;margin:10px 0;font-size:12px}.rules-dialog .rule-switch{font-weight:600;font-size:14px}.rules-dialog input[type=checkbox]{width:auto}.rules-dialog .phrases-table-wrap{max-height:none}.rules-dialog section>p{line-height:1.8}@media(max-width:540px){.settings-grid{grid-template-columns:1fr}.rule-numbers{gap:2px}}

.quick-questions{flex-shrink:0;background:#fff;border-top:1px solid var(--line);padding:12px 22px}.quick-question-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:9px}.quick-question-heading strong{font-size:11px;font-weight:500;color:#8797b0}.quick-question-options{display:flex;flex-wrap:wrap;gap:7px}.quick-question-options button{font-size:12px;border-radius:18px;padding:6px 15px;color:#5278b6;background:#f6f9ff;border-color:#e3ebfa}.quick-question-options button.primary{background:#376af5;color:white}.quick-back{font-size:10px;border:0;background:transparent;padding:0 5px;color:#8296b5}.quick-question-preview{font-size:12px;color:#46648e;background:#f5f8ff;padding:10px 12px;border-radius:8px;margin-bottom:9px;overflow-wrap:anywhere}@media(max-width:540px){.quick-questions{padding:10px 14px}.quick-question-options button{font-size:11px;padding:5px 12px}}

/* Phone layouts */
#mobileConversations{display:none}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}html{overscroll-behavior:none}
@media(max-width:680px){
body{overflow:hidden}button{touch-action:manipulation}input,textarea,select{font-size:16px!important}dialog{max-height:calc(var(--screen-height,100dvh) - 24px);overflow:auto;padding:20px;width:calc(100% - 24px)}dialog button{min-height:44px}dialog select{font-size:16px}
body[data-mode="customer"] .customer-layout,body[data-mode="customer"] .card{height:var(--screen-height,100dvh)}
.customer-header{padding:calc(10px + env(safe-area-inset-top)) 14px 10px;gap:8px;flex-wrap:nowrap;min-height:66px}.customer-header .brand-icon{width:32px;height:32px;font-size:17px}.customer-header strong{font-size:15px}.customer-header small{font-size:10px}.customer-header button,.customer-header #chooseLanguage{font-size:11px;padding:8px;min-height:40px}.customer-header>div{min-width:50px}.notice{font-size:10px;padding:6px 12px}.messages{padding:18px 14px;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}.message-content{max-width:85%}.bubble{font-size:14px;padding:10px 12px}.message-row{gap:7px;margin-bottom:18px}.message-row>.avatar{width:27px;height:27px;flex-shrink:0}.chat-image{max-height:240px}
.composer{padding:10px 14px calc(10px + env(safe-area-inset-bottom))}.composer-toolbar{margin-bottom:6px;gap:8px}.composer-toolbar small{display:none}.attach-image{font-size:12px;min-height:38px;padding:7px 12px}.composer #text{min-height:50px;height:60px;font-size:16px;line-height:1.5}.composer-bottom{margin-top:6px}.composer-bottom button{min-height:42px;min-width:80px;font-size:14px}.customer-footer{display:none}.quick-questions{padding:10px 14px;max-height:36vh;overflow:auto}.quick-question-options button{min-height:42px;font-size:13px;padding:8px 14px}.quick-back{min-height:34px;padding:5px 10px}.quick-question-heading strong{font-size:12px}.quick-question-preview{font-size:13px}.image-dialog{padding:18px}.image-preview{max-height:45dvh}.image-viewer{max-width:96vw}.image-viewer img{max-width:86vw}
body.mobile-keyboard .quick-questions{display:none}body.mobile-keyboard .notice{display:none}
/* Agent navigation becomes a bottom bar, conversations become a full-width list. */
#desk{height:var(--screen-height,100dvh);flex-direction:column-reverse}.rail{width:100%;height:calc(62px + env(safe-area-inset-bottom));padding:4px 8px calc(4px + env(safe-area-inset-bottom));flex-direction:row;justify-content:space-around;gap:0;border-right:0;border-top:1px solid var(--line);z-index:15}.rail>.brand-icon,.rail .mini-avatar{display:none}.rail-item{padding:4px 8px;width:auto;min-width:52px;min-height:48px;font-size:10px;gap:0}.rail-item>span{font-size:20px}.rail-bottom{margin:0}.rail #logout{font-size:11px;min-height:44px;padding:8px}.desk-content{display:flex;flex-direction:column;min-height:0;overflow:hidden}.topbar{height:48px;min-height:48px;padding:calc(4px + env(safe-area-inset-top)) 14px 4px}.topbar strong{font-size:15px}.top-sub,#identity{display:none}.top-right{gap:8px;font-size:10px}.connection{gap:5px}
#chatWorkspace{flex:1;height:auto;min-height:0;position:relative;display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr);overflow:hidden}#chatWorkspace>.main{grid-column:1;grid-row:1;min-height:0}#chatWorkspace>.conversation-pane{display:none;position:absolute;inset:0;width:100%;z-index:9;padding-top:16px;border:0;background:white}#chatWorkspace.mobile-list-open>.conversation-pane{display:flex!important}#chatWorkspace.mobile-list-open>.main{visibility:hidden}#chatWorkspace>.reply-sidebar{grid-column:auto;grid-row:auto;position:absolute;bottom:0;left:0;right:0;max-height:48%;z-index:7;border-top:1px solid var(--line);box-shadow:0 -12px 30px #203a5a15;padding:14px 16px 20px}#chatWorkspace>.reply-sidebar .quick-replies{display:grid;grid-template-columns:1fr 1fr;gap:8px}#chatWorkspace>.reply-sidebar button{min-height:44px;font-size:12px}#chatWorkspace>.reply-sidebar .reply-section h3{font-size:13px}#chatWorkspace>.details-pane.mobile-open{position:absolute;inset:0;width:100%;max-width:none;z-index:10;grid-column:auto;border:0;box-shadow:none}.details-title{position:sticky;top:0;background:white;z-index:1;height:58px;font-size:14px}#profileClose{min-width:44px;min-height:44px}.detail-section h3{font-size:14px}.customer-memory label{font-size:12px}.customer-memory #saveCustomer{min-height:44px;font-size:13px}
#mobileConversations{display:block;min-height:42px;padding:7px 9px;border:0;background:#f3f6fc;color:#557bb8;font-size:13px;white-space:nowrap}.actions{padding:8px 10px;min-height:66px;gap:8px}.chat-heading{gap:7px;flex-basis:0}.chat-heading>.avatar{display:none}.chat-heading strong{font-size:14px}.chat-heading small{font-size:10px}.conversation-actions>summary{padding:10px;font-size:12px}.conversation-actions>summary span{margin-left:5px}.conversation-actions .action-buttons{max-height:60dvh}.conversation-actions .action-buttons button{min-height:44px}.empty-state{min-height:140px}.empty-state h2{font-size:15px}.empty-steps{display:none}.chatItem{min-height:80px}.chat-summary strong{font-size:14px}.chat-summary small{font-size:12px}.search-wrap{margin:14px 16px}.filter-tabs button{min-height:44px}.history-user-search input{padding:10px}
#login{display:block;min-height:0;width:calc(100% - 24px);margin:20px auto;max-height:calc(var(--screen-height,100dvh) - 40px);overflow:auto}.login-story{display:none}.login-panel{padding:30px 24px}.login-panel h2{font-size:24px}.login-panel input{padding:13px}.login-panel form button{min-height:48px}
.phrases-dialog{max-height:calc(var(--screen-height,100dvh) - 24px);padding:18px}.phrases-heading{position:sticky;top:-18px;background:white;z-index:2;padding:8px 0}.phrases-heading h2{font-size:18px}.settings-grid{grid-template-columns:1fr;gap:10px;margin:14px 0}.settings-grid section{padding:14px}.settings-grid section button{width:100%;text-align:left}.phrases-table-wrap{max-height:52dvh;margin:12px 0}.phrases-table,.phrases-table tbody{display:block}.phrases-table thead{display:none}.phrases-table tr{display:block;background:#fafcff;padding:10px;margin-bottom:12px;border:1px solid var(--line);border-radius:8px}.phrases-table td{display:block;border:0;padding:4px 0}.phrases-table td input,.phrases-table td textarea{width:100%;background:white}.phrases-table td:last-child{display:flex;gap:8px;justify-content:flex-end}.phrases-table button{padding:9px 14px}.phrases-footer{position:sticky;bottom:-18px;background:white;padding:10px 0}.rules-dialog input[type=number]{font-size:16px}.rules-dialog .rule-switch{font-size:14px}.rules-dialog .phrases-table-wrap{max-height:none}
}
@media(max-width:360px){.customer-header .brand-icon{display:none}.customer-header{gap:6px}.customer-header #chooseLanguage{font-size:10px}.conversation-actions>summary{font-size:11px;padding:9px}.rail-item{min-width:44px}.composer{padding-left:10px;padding-right:10px}}